Berylle

We understand that circumstances may change, and you might need to cancel your order. In order to cancel an order,please contact us within 48 hours of placing it. For more details on our Refunds & Exchange policy, including any exceptions or limitations, please refer to our returns and cancellation policy here.

Since each piece at Berylle is handcrafted especially for you, these one-of-a-kind beauties can't be returned under normal circumstances. We put a lot of love and quality control into each creation before it is shipped to you. 

However, we completely understand that mistakes can happen. If your precious piece arrives damaged during transit or you receive the wrong item, don't worry! We'll be happy to help. Shoot us a mail at care@beryllejewellery.com  with "Damaged/Incorrect Item - Order [Your Order Number]" in the subject line. Include clear, close-up photos and videos showcasing the issue. Our team will promptly review your request and assign a dedicated manager to look into the situation. You can learn more about Refunds & Exchange policy here

We are sorry to hear that! To get a replacement quickly, email us at care@beryllejewellery.com within 24 hours of receiving your jewellery.  Mention "  Item replacement  - Order [Your Order Number]" in the subject line and attach clear close-up photos showing the damage. Remember to keep the jewellery unworn. Our team will review everything and immediately place a replacement order for the same design, while arranging pickup of the damaged piece in its original packaging for a smooth return. We apologise for the inconvenience and appreciate your understanding.

Since your favourite Berylle jewellery is handcrafted with love, creating your perfect piece takes a bit of time. We expect your treasure to be sparkling on your doorstep in 1-8 weeks! It's definitely worth the wait to own a one-of-a-kind piece made just for you.

We get it—you're excited to rock in your new Berylle jewels! Once your order sets sail on its sparkly journey, we'll send you tracking info via email and SMS. This way, you can practically follow your little package of joy every step of the way!

At Berylle, we meticulously craft each piece to your exact specifications to ensure a perfect fit. While we can't offer replacements for size changes after confirmation, we're happy to help!
Here are a few options:

Double-check our size guide: Our comprehensive guide can help you find the perfect fit before you order.
Contact us: If you're unsure about sizing, our friendly customer service team is here to answer any questions and help you find the perfect fit. Just shoot us an email at care@beryllejewellery.com

Finding your perfect Berylle fit is a breeze!

We've got a super helpful size guide with illustrations https://beryllejewellery.com/pages/ring to get you started. It'll walk you through measuring your finger or wrist for rings and bracelets.

But sometimes a little extra help goes a long way! If you're unsure about sizing after checking the guide, don't hesitate to reach out to us at care@beryllejewellery.com. We want your Berylle piece to be as magical as you are!

At Berylle, precision is key to ensuring your ring fits like a dream! Our sizing guide https://beryllejewellery.com/pages/ring offers a few methods, but we particularly recommend method 1. This method involves placing a ring you already own on a ruler and referencing the image in the guide. It's a super clear way for us to determine your perfect size. 

Here’s how to keep your Berylle Jewels looking their best:

Treat them kindly: Delicate pieces! Avoid rough wear to prevent scratches or breakage.

Sweat & Shine separately: Save Berylle for special occasions, not workouts. But a gentle buff with a soft cloth keeps them gleaming, even unworn.

Box Clever: Skip fancy boxes - some chemicals can tarnish! Opt for soft pouches or fabric-lined boxes.

Beauty products first: Makeup, perfume, hairspray? Apply them before your Berylle to avoid damage.

Humidity is not your friend: Keep your treasures in airtight boxes or zip lock bags to protect the pieces from humidity while storing jewellery.

We use only natural, ethically sourced gemstones, ensuring their beauty and responsible origins. These gems may have tiny imperfections, like nature's fingerprints! Which also makes them unique. We also provide certification from genuine sources for our gemstones.

We aim to capture the true essence of our jewellery online, but sometimes lighting and screen differences can affect how a piece appears. Remember, each Berylle is handcrafted, so there might be a 5-10% variation in colour, dimension, and overall look, Rest assured, quality is never compromised. 

Accidents happen! If your beloved Berylle gets a bit banged up, don't stress. Just email us at care@beryllejewelry.com with a photo showing the damage. Our customer service team will be there to assess the situation and offer the best solution or guidance to get your Berylle shining again. Please note, additional charges may apply, once approved by the team.

We take pride in our quality, but sometimes unforeseen circumstances may occur! If your Berylle piece arrives damaged, don't worry! Just email us within 24 hours of receiving it at care@beryllejewellery.com with photos/ videos showing the issue.We will jump right in to fix things. Based on the images and videos, we will review the request and get in touch with you Easy peasy!

We currently don't offer Cash on Delivery to ensure a smooth and secure experience for all our Berylle pieces. We understand this might not be ideal for everyone, and we're constantly working to improve our payment options! In the meantime, you can be rest assured that our online payment system is safe and reliable.

For orders exceeding ₹2 lakhs, Indian regulations require you to provide your PAN card number. This helps ensure a smooth and secure transaction for everyone. It's a breeze, and we appreciate your understanding!